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What do we mean by technological innovation in primary care?

Imagine a future without technological innovation in primary healthcare…

Waiting rooms crammed with anxious patients living with chronic disease, without access to technology to manage their conditions. The young and the old facing long waits to see a dwindling number of health professionals soldiering on without the automation to interact with patients in any other way. CCGs compelled to face impossible dilemmas, leaving families angry and bewildered at funding choices because decision-makers don’t have access to accurate and timely information and analysis.

An extreme picture perhaps, but one which starkly illustrates the importance and urgency of delivering technological innovation in primary healthcare. Fortunately, this bleak scenario is unlikely to materialise because primary care professionals like you are at the forefront of innovation, and increasingly recognise the importance of using technology to work at scale.

The need for technological innovation in primary healthcare

Delivering innovation in primary healthcare is essentially the adoption of more effective ways of solving problems, combined with highly efficient working. Technology can play a large part in improving both.

Today, primary care is facing the collective challenges of,

  • funding shortfalls
  • workforce gaps and stresses
  • snowballing long-term conditions and overall demand.

Innovation through economies of scale is an important method of addressing these key issues. Primary care professionals are coming together to find new ways of working to meet changing and accelerating needs, at the same time as reducing costs and developing additional revenue streams to maximise resources. Technology plays an important role in facilitating and accelerating this collaboration.

Primary care organisations delivering innovation through collaboration

Collaborative problem-solving delivers results that are difficult to achieve in isolation. A group of individuals or practices which come together can offer a wider range of services and more easily find ways of improving care to their local population. Simply put, “None of us is as smart as all of us.”

Rapid innovation in primary care results in a radical shift in the way services are designed, managed and delivered. Primary care organisations need to ensure a successful transition in as little as 12 months. It can be challenging to formulate the many and varied tasks required to move to working at scale into a coherent plan and to monitor not only activities but the progress towards the much-needed benefits.

An effective tool to support primary care transformation

Primary care organisations are looking to technology to support their transformation to collaborative working. The ATSCALE Accelerator, powered by QOREX, is a unique on-line tool to fast-track this shift.

QOREX is a remarkable cloud software application developed as the complete solution for unifying strategy, delivery, and performance. QOREX applications have been developed for NHS Trusts, CCGs and STPs to support clarity, collaboration and control, and QOREX Limited is now delighted to be partnering with ATSCALE Limited to support innovation in primary care.

The ATSCALE Accelerator, powered by QOREX, is a proven, practical, online project management tool adapted specifically to support and accelerate primary care transformation. Pre-populated with all the prompts, actions and milestones needed to deliver at scale working, the Accelerator manages the steps practices must take to collaborate or merge to deliver primary care innovation.

The future

Primary care professionals are at the forefront of innovation, and increasingly recognise the importance of adopting technology to deliver working at-scale. This radical shift can be challenging to manage and deliver however both patients and workforce are counting on primary care professionals to achieve this transformation quickly and effectively.


  Phil Trickey is CEO at Qorex




What is the ATSCALE accelerator and how can it support CCGs?

What do CCGs get when they use the ATSCALE accelerator (ASA)?

Assurance: a clear view of the programme means you can communicate with all stakeholders with certainty and confidence, especially on project-critical aspects like regulatory or legal compliance

Consistency: in programme structure and reporting, the Accelerator provides a familiar set of actions and results that must be achieved in order to collaborate or merge

Transparency: progress or delays are equally visible thanks to always up to date ‘snapshot’ reports instantly available on any aspect or view of a project

Simplicity: a pre-populated, RAG-rated set of actions allocated to specific project owners makes the status of an action and the project clear at a glance

Speed: the tool accelerates typical at scale project timetables, lowering demand on practice and CCG resources

Auditability: of all sections of the framework meaning clear accountability for actions, progress, changes and alterations made to the project. Associating actions with governance and regulatory requirements provides assurance the programme has appropriate control and oversight

Flexibility: the Accelerator can be customised to individual projects by turning off irrelevant or unnecessary functions; it can also be used to manage the newly formed entity in ‘business as usual’ mode

Efficiency: all project material and documentation is in one place — including documentary evidence that key actions have been taken and the cross-referencing of that evidence to other parts of the project

System-independence: No One Size Fits All.  The Accelerator supports all forms of collaborations and mergers leaving practices to choose an at scale form right for them

At the heart of the ASA ‘wheel’ is the participating practices’ project vision. Surrounding  that vision are the Objectives, Results and Enablers (tasks) that will deliver the at scale project. Each Enabler is linked to interdependent actions, is time-sequenced and has delivery target times. Completing all Enablers will deliver the Results and subsequently, achieve the project’s Objectives. All tasks are allocated to an individual; everyone knows what they have to do and by when.

Though the tool is highly intuitive, the ATSCALE service includes training for CCGs and GP practices in how to get the best out of it. Our aim is to make your transformation programme self-sufficient and easier to track, in service of the ultimate goal: the successful transformation of primary healthcare across your CCG.

The ATSCALE Accelerator is the only tool GP practices will need to manage their at scale projects and the only tool that CCGs will need to monitor at scale progress.